One of the most critical aspects of getting any order run on time and to proper specifications is the role of customer service. At Vanguard, we understand that it is important that your customer service representative be a vital and involved link in a selling chain with numerous links. These links also include the sales representative, design, quality control, production management, shipping, accounting and general management.

At Vanguard, we have actually added a twist to the customer service link. Because we do industrial packaging, P-O-P displays, pressure sensitive labels and tubes and cores we have split our sales service department into three divisions. The first division handles the industrial packaging side, the second division handles displays and retail level packaging while the third division handles the labels, tubes and cores. The reason for the split is simple. The different product lines require completely different approaches to successfully completing an order. By splitting our sales service department we have insured that the proper amount of attention is given to the differing product lines.

If your current vendor claims to do the full spectrum of corrugated manufacturing but hasn't split their customer service into separate divisions, then come see the difference that a product focused sales service department can make.